Refund policy

Return and Refund Policy

 

Every SoWily product is made to order, printed specifically for you once you place your order. Because of this, we handle returns differently from a traditional retailer.

 

Damaged, Defective, or Misprinted Items

If your item arrives damaged, defective, or misprinted, we will make it right with a free replacement or a refund. Contact us at swylie2010@gmail.com within 30 days of delivery with your order number and clear photos of the issue. You do not need to ship the item back to us.

 

Wrong Size, Color, or Change of Mind

Because each item is produced individually for your order, we are unable to offer refunds or exchanges for items ordered in the wrong size, color, or variant, or for change-of-mind returns. Please review the sizing charts and product details carefully before you order.

 

Order Changes and Cancellations

Orders move into production quickly. If you need to change or cancel an order, contact us as soon as possible after purchasing. Once an item has entered production, we may no longer be able to make changes or cancel it.

 

Lost or Undelivered Orders

If your tracking shows no movement, or your order has not arrived within the estimated delivery window, contact us and we will investigate with our fulfillment partner and arrange a replacement or refund where appropriate.

 

Refunds

Once your replacement or refund is approved, refunds are issued to your original payment method. Please allow a few business days for the refund to appear after it has been processed, as your bank or card provider may take additional time to post it.

 

Questions

For any question about a return or refund, email us at swylie2010@gmail.com with your order number and we will be glad to help.